DB Primary FAQ
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How do I find the children's passwords?
To find the children's passwords please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- Open the pupil accounts folder by clicking the +
- Click [actions] next to the class you wish to look at the passwords for
- Choose 'Show passports' from the menu which appears
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How do I give a whole class new passwords?
To give a whole class new passwords please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- From the Accounts tab, open the pupil accounts folder and find class you want to edit.
- Open the class folder and tick the box to the left of the first pupil’s name
- Scroll to the final pupil in the class, hold down the shift key and tick the last pupil in the class so that all the pupils in the class are selected
- Now click the ‘Edit Multiple’ button along the top
- Use the dropdown menu to change ‘Password Action’ from ‘No change’ to ‘Set random passwords’
- Select which type of login method you would like (Normal – 6 letter words, or pictures – can be set as animals, fruit, or high contrast shapes)
- Click the ‘Save’ button at the bottom
- How do I reset staff passwords?
To give a member of staff a new password, you will need to be logged in as the superadmin user. Then please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- From the Accounts tab, open the relevant folders until you find the user account that you want to edit. Alternatively, you can search for the staff member/ governor using the ‘Search by Name’ option (Please only search by first name or surname)
- Click on the pencil icon opposite the name to edit user details.
- Enter a new password in the ‘Password’ field and ‘Confirm Password’ fields.
- Click the ‘Save changes’ button once finished.
- How do I reactivate a pupil's account if it has become deactivated?
To reactivate a pupil's account please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- Find the pupil's account by opening the 'Pupil Accounts' folder and then opening the class folder.
- Tick the box to the left of the pupil's name.
- Click the 'Reactivate' button along the top.
- How do I unlock a pupil's account which has been temporarily locked?
A pupil's account will be temporarily locked if they try to repeatedly log in with an incorrect password. The account will be locked for 9 minutes and then will automatically unlock and the child can try logging in again.
If you wish to unlock it sooner you can follow these steps:
- Enter school Administration area via the tool box on your staff homepage.
- Find the pupil's account by opening the 'Pupil Accounts' folder and then opening the class folder.
- Click the Pencil icon to the far right of their name.
- Click 'Unlock' in the red bar which displays the message 'The account is locked for the next x minutes due to unsuccessful login attempts. Unlock'.
- Click 'Save Changes'
If there is no red bar displaying this message then the account has not been locked (or has already automatically unlocked itself) and the pupil can try logging in again.
Accounts management
Class Community pages and features
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Our Class Blog is out of order- why?
The reason the blog entries are not showing in date order is because some of them have been given a category. So all the entries without a category are showing at the top of the blog, and any which have been given a category appear under a new heading further down the blog (and any which share that same category will appear chronologically under that heading too).
If you want all the blogs to appear in date order with the latest at the top, please go into the blog entries and remove the categories.
- Can we disable the Pupil Rewards Leaderboard for a particular class?
Unfortunately it is not possible to switch off leaderboards for specific communities or children.
We can switch it off for the whole school if requested, which means the children can still see their own rewards, but will no longer be able to see the leaderboard.
The teachers will still be able to give rewards and view the leaderboard as usual.
Please let us know if you would like to switch the leaderboard off for the whole school and we will be happy to action this for you.
Pupil Homepages
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How can I archive a pupil's work in their 'My Work' area?
Pupils work from their 'My Work' area can be archived and removed by following these steps:
- Log in to your DB Primary account.
- Navigate to the pupil's DB Primary homepage and click into their 'My Work' area.
- Click the cogs icon in the top right corner.
- Select all the files you wish to archive by ticking the boxes to the left of the file names.
- Click the 'Archive All' button. This will then download a zip file of all those files so that you have a record of them.
- Once these have downloaded you can then click the 'Delete' button and a message will appear which checks you are sure you wish to delete the selected files.
Learning Library and Tasks
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How do I change the year group limit for the Learning Library activities for my class?
To change the year group limit on Learning Library activities please ask the class teacher to do the following:
- Click into the Learning Library from their teacher homepage
- Click the 'Class' tab along the top and select 'Self-Learning' from the dropdown list
- Use the 'Set Year Limit' button to choose the year limit for the entire class
If you would like to set individual year limits for individual children then you can click the cog icon to the right of their name and set a limit for that specific child.
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Why can’t I assign tasks to my class?
The ‘My Class’ tile on your teacher homepage will show you which class you are currently assigned to. The first step is to ensure the children in your class appear in this tile. If they do not, then you will need to click the 3 dots in the bottom right hand corner of the tile and choose ‘Change Class’. You can then use the dropdown menu to select the correct class.
If your class does not appear in this list, it may be because you are not a Leader of that class community and will need to be added into the members’ area for that community.
E-Safety
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I think children have been sending each other unkind emails- how can I investigate this?
To see a child’s activity on DB Primary, please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- From the Accounts tab, open the relevant folders until you find the user account that you want to investigate
- Click the scroll icon to the right of the child’s name (middle icon)
- This will show all the child’s activity on DB Primary – including the ability to view content of sent emails
The other tool you can use is the email monitor:
- Enter school Administration area via the tool box on your staff homepage.
- Click the ‘Email Monitor’ tab along the top
- Enter the information you have (which may only be sender and recipient and a date range)
- Click the ‘Search’ button
- This will show you all the emails sent from a particular pupil to another.
If you need further help investigating an e-safety issue, please email the support desk with the pupil’s names who are involved and the date and time of the incident. We will then write a report which includes IP addresses to help you investigate further.
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How do I disable pupil webmail?
To disable webmail for a whole class, please follow the steps below:
- Enter school Administration area via the tool box on your staff homepage.
- From the Accounts tab, open the relevant folders until you find the class you want to edit.
- Click the word [actions] next to the class folder and select ‘Set defaults’
- Tick ‘Disable Pupil Webmail’.
- Click on "Save Changes" once finished.